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Study P ICAP Text Business Communication Second edition published by Emile Woolf International Bracknell Enterprise & Innovation Hub Ocean House, 12th Floor, The Ring Bracknell, Berkshire, RG12 1AX United Kingdom Email: info@ewiglobal.com www.emilewoolf.com © Emile Woolf International, January 2015 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means
  Study Text      I   C   A   P P Business Communication    © Emile Woolf International ii The Institute of Chartered Accountants of Pakistan   Second edition published by Emile Woolf International Bracknell Enterprise & Innovation Hub Ocean House, 12th Floor, The Ring Bracknell, Berkshire, RG12 1AX United Kingdom Email: info@ewiglobal.com www.emilewoolf.com © Emile Woolf International, January 2015  All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, without the prior permission in writing of Emile Woolf International, or as expressly permitted by law, or under the terms agreed with the appropriate reprographics rights organisation. You must not circulate this book in any other binding or cover and you must impose the same condition on any acquirer. Notice Emile Woolf International has made every effort to ensure that at the time of writing the contents of this study text are accurate, but neither Emile Woolf International nor its directors or employees shall be under any liability whatsoever for any inaccurate or misleading information this work could contain.     © Emile Woolf International iii The Institute of Chartered Accountants of Pakistan   Assessment of Fundamental Competencies usiness Communication C Contents Page Syllabus objective and learning outcomes v Chapter 1 The communication process 1 2 Business communications 25 3 Seven Cs of effective communication 57 4 Listening skills 77 5 Written business messages 99 6 Letters and circulars 119 7 Business reports 153 8 Communication via the internet 183  Answers to self-test questions Index 205 209  Business Communication  © Emile Woolf International iv The Institute of Chartered Accountants of Pakistan  
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